Job Purpose:
- The position is responsible for receiving calls, dispatching and tracking vehicles. It also involves acting as the liaison between the drivers and clients to ensure that pick – ups and droppings are done on time
Key Responsibilities % of Time
Control duties 70
- Ensuring that vehicles are dispatched on time
- Tracking the vehicles to avoid unnecessary movements
- Placement of future bookings
- Giving clear instructions to drivers on pick – up and dropping points
- Handling any complaints or request for information from clients/visitors
Administrative 10
- Receiving the incoming calls and responding to clients’ emails
Reporting 20
This position involves preparing the following reports:
- Dispatch Reports
- Vehicle allocation reports
- Job distribution reports
- Accident and Incident reports
- Vehicle positioning reports
- Performing any other duties assigned
Key Relationships
- Direct Reports to this Position
- All Drivers
Knowledge and Experience required for this Role
- Diploma Certificate in any relevant field
- 1 year working experience
- Ability to analyse and interpret geographical information will be an added advantage
- Basic tracking skills
- Proficient in computers
- Ability to thrive under work related pressure
- Competencies required for this Role
- Excellent customer care skills
- People management skills
- Communication skills
- Ability to work in a team
Method of Application
Send your application to [email protected]
