JOB DESCRIPTION
Reservations Agent
- The incumbent of this position is responsible to materialize the maximum number of requests and reservations. He / She will be responsible for ensuring that all relevant data is entered, reviewed and maintained in the systems in a timely and accurate manner.
Key Responsibilities:
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- ollow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
Desired Skills and Qualifications:
- Degree/Diploma in any hospitality related field.
- Knowledge of Opera PMS or Fidelio V6 is imperative.
- Opera central systems knowledge.
- Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MS Excel.
- Experience in a similar role and proven track record may be considered in lieu of specialized education.
- At least three (3) years’ experience in a similar position preferably working with a 5* hotel chain.
- Detail oriented with good verbal and written communication skills.
- Ability to listen attentively and speak clearly
