Job Description
KOHO’s purpose is to empower Canadians to build a great financial foundation with products that are radically transparent and easy to manage. We first launched in 2017, and we have since built a community of over 1 million users. Leading investors around the globe believe in our vision, and we’ve successfully raised over $320M to make our vision a reality.
The KOHO collective has grown to 250 employees to date. Discover our culture here and get the inside scoop from our team here!
About the Role
We are seeking a talented and experienced UX Writer with a specialization in crafting compelling content for consumer mobile apps, particularly in the Fintech domain. As a member of our innovative team, you will play a crucial role in shaping user experiences by creating clear, concise, and user-centric copy that guides users through our mobile applications seamlessly.
If you are a passionate UX Writer with a knack for creating exceptional user experiences within the mobile app landscape, and you possess expertise in Fintech, we invite you to join the KOHO Collective!
What You’ll Do
- Collaborate closely with cross-functional teams, including designers, product managers, and developers, to understand user needs and project goals.
- Write and edit user interface (UI) text, microcopy, tooltips, in-app messages, and push notifications that enhance user engagement and comprehension.
- Develop a consistent and user-friendly tone and voice that aligns with our brand and resonates with our target audience.
- Conduct thorough research to understand the Fintech industry landscape, user behaviour, and emerging trends to inform content decisions.
- Translate complex financial concepts into easily understandable language for users from various backgrounds.
- Participate in usability testing and user research to gather insights and iterate on content based on user feedback.
- Collaborate in the development and maintenance of a content style guide to ensure a cohesive and consistent user experience across all touchpoints.
- Stay up-to-date with industry best practices and share knowledge with the team to continuously improve content strategies.
Who You Are
- Bachelor’s degree in English, Communications, Journalism, Human-Computer Interaction (HCI), or a related field. Master’s degree is a plus.
- Proven experience (3+ years) as a UX Writer, Content Designer, or similar role, with a strong portfolio showcasing your work on consumer mobile apps.
- Specialization in writing for Fintech applications is highly desirable, demonstrating an understanding of financial terminology and compliance requirements.
- Excellent written and verbal communication skills, with a keen eye for detail and the ability to convey complex information in a concise and approachable manner.
- Familiarity with design and prototyping tools (e.g., Sketch, Figma) to collaborate effectively with design teams.
- Experience working in an Agile development environment, adapting to changing requirements and tight deadlines.
- Strong collaborative and interpersonal skills, with the ability to receive and provide constructive feedback.
- Demonstrated ability to balance creativity with analytical thinking and a data-driven approach to content decisions.
