About the job
Crowne Plaza Nairobi Airport
We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience.
Responsibilities
- Making sure every single room is at its absolute best for our guests
- Helping our guests in any way you can – whether they’ve forgotten their toothbrush or just need to find the elevator
- Clean assigned guest rooms according to the established standards. This will involve but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet, cleaning of corridors and public areas around guest rooms assigned as well as equipment and pantries.
- Responsible for the Turndown of guest rooms to the set standards, it involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. cleaning last minute services requests/late departures as requested by the Housekeeping Supervisor
- Clean any public areas as assigned by the Supervisor.
- Whilst cleaning the room and public areas, verify that all is in proper condition and order of functioning and reports to housekeeping coordinator and/or supervisor or engineering any items that need repair.
- Verify the physical status of room and updates Housekeeping coordinator or Supervisor of any discrepancies found.
- Report any special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
- Keep informed of hotel product and service knowledge in order to answer guest question.
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
- Doing your best to reunite guests with any lost or misplaced items by following the laid down procedure when handling Lost & Found Items which includes handling these items with care until they are handed over to the Housekeeping Coordinator or Supervisor for safe keeping.
- Handle supplies, equipment, linen with care to minimize damage and loss hence assisting the department costs. Immediately report loss, damage witness or discovered to the Housekeeping Supervisor for corrective action and record purposes.
- Comply with all company policies as well as Departmental Policies & Procedures.
- Regularly assisting with deep clean projects
- Complete all scheduled trainings with the specified period.
What we need from you
- It’s a physical role and you’ll be on your feet most of the day, so fitness is important
- Occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
- You may need to bend and kneel to complete some activities
- High School or secondary diploma required
- Certificate in Housekeeping and Laundry Techniques
- 2-3 years’ experience in a 5-star busy Hotel with similar capacity preferable
- Ability to use Housekeeping equipment and machines
- Able to work in a fast paced environment and can multitask
- Ability to remain calm and composed under pressure
- Attention for quality and details
- Literacy skills – reading, writing and basic maths skills
- Flexible attitude to shifts – you may be required to work nights, weekends and/or holidays
