About the job
JOB PURPOSE
Support accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within stipulated service level agreement.
Key Job Functions
- Respond to all fraud inquiries and leads provided within stipulated timelines.
- Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
- Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
- Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
- Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
- Send daily reports on daily ticket resolution and audit.
Experience/ Skills & Competencies/ Licences & Certifications/ Education Required
- Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
- Two years’ work experience in a professional role.
- Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
- Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
- A positive, learning-oriented attitude and capacity for self-empowerment.
- Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods
