Responsibilities
- Develop healthy customer relationships to better highlight, evaluate and action customer needs
- Act as a customer advocate to promote customer loyalty
- Provide robust customer feedback to the technology team on challenges and features
- Supporting customers with onboarding including user requirements gathering, site visits and trainings
- Working and collaborating with QA to ensure timely delivery of quality features
- Frequently test current products to identify deficiencies and suggest ideas to improve product quality
- Stay current on all industry trends related to transport and delivery management platforms within the logistics and last-mile delivery space and provide internal recommendations and customer feedback
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Foster collaboration within team and across customer lifecycle
- Any other responsibilities that may be assigned to the employee by the VP- Sales & CS and/or the CS Manager
Qualifications
- A hand in a sales, IT or marketing related field. An undergraduate degree is an added advantage.
- 2 + years of experience in sales or customer success/service department.
- Experience working with a last-mile logistics company
- Proactive and willing to go the extra mile.
- Strong Interpersonal skills
- Solution oriented & creative problem solving ability
- Prudent time management
- Well developed communication and presentation skills
- Ability to stay calm when and think critically
- You enjoy learning new technologies and will roll up your sleeves to learn how things work.
Salary
720k-840k KES per annum
Benefits
Medical Insurance (After 3 Months)
How to apply:
If you’re interested, send your resume to [email protected]
