As a Trade Development Representative, you will be responsible for:
- Relationship Management – merchant onboarding, retailer recruitment and retention
- Proactively drive Care to achieve NPS-1 in the market
- Ensuring market penetration on all our offerings
- Accelerate sale of Fiber and fixed wireless access solutions
- MPESA float availability
- Airtime distribution
- Top of mind consumer awareness
- Outlet visibility through several below the line initiatives
- Aftersales engagement and solutions to customer issues within SLA
- Win competition
- Drive digital agenda and penetration to the market
- Drive sales performance for hardware and Software products.
- Increase usage and awareness for our products/promotion
- Lead to trials & uptake of the product/promotion
- Increase awareness, trial and usage of Safaricom offerings
- Grow acceptance of Safaricom products and services
- Grow brand affinity and consideration through direct customer engagement
- Drive consumer education on product/services and promotional campaigns
- Develop and execute highly creative Trade Development strategies
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have:
- Degree in any field
- Proficiency in written & spoken English and Swahili
- Valid Certificate of Good Conduct
- One (1) Year experience in sales & distribution role preferably FMCG, Telecom & allied industry
Knowledge, Skills & Abilities:
- Selling Skills
- Excellent communication skills
- Ability to speak local language in area of operation
- Customer Service Excellence
- Planning, Organization & prioritization skills
- Innovation & Negotiation skills
- Performance and results driven
