Job Objective/Purpose
Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service
Key Responsibilities
- Maintaining proper patient / client records depending on the designated department / branch.
- Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
- Ensure proper patient registration per the defined protocols
- Ensure accurate billing and timely finalization of invoices
- Ensure proper cash handling as per defined protocols
- Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
- Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
- Maintain patient privacy and confidentiality at all times.
- Any other duty as assigned by the supervisor in line with the job description.
Personal Specifications
- Certificate in Business Management or a relevant business course
- Minimum of 1 year experience
- Organizational awareness and detail-oriented
- Strong interpersonal and communication skills, teamwork and reliability
Method of Application
Application documents (CV and Certificates) must be emailed to [email protected] with the job position you are applying for as the subject of the email by 11th September 2023.
