Operations Officer (Quality Assurance) at UNICEF

How can you make a difference?

• Provide technical input for the effective and efficient management of VISION transactions processing for the office. Accurate and consistent interpretation and application of VISION/business procedures implemented to support the operational work of the office.
• Manage and lead the VISION Hub to ensure that the Hub carries out quality assurance of transactions at an adequate level and in a proactive, client-focused manner. Ensure all transactions are completed within an appropriate timeline, with relevant feedback provided to requesting sections/units. Review work distribution within the Hub to ensure effective functioning and continuously monitor SLAs of the Hub to remain efficient.
• Monitor functional Role Mapping/Table of Authority/Release strategy of KCO and manage APPROVA functions in coordination with sections. Review transaction flow and recommend improvements to SOPs for improved efficiency.
• Facilitate the conduct of HACT, VISION and other corporate tools training for Nairobi and Zonal Offices, Implementing Partners (IP) and Staff.
• Promote VISION Hub to be a Knowledge Lab for the KCO offices. Identify issues concerning transactions and develop and support training/orientation sessions/clinics to enhance knowledge and use of VISION and its tools.
• Review programme document budgets as part of the technical review team before submission to the Partnership Review Committee.
• Accountable for the preparation of weekly and ad hoc KPI reports as requested by management.

To qualify as an advocate for every child you will have…

• A university degree in one of the following fields is required: finance, accounting, business administration, economics, or financial management.
• Membership – or enrollment for membership – in a recognized professional accountancy body would be an advantage.
• A minimum of one year of work experience focused on transaction processing and office management is required.
• Knowledge of SAP would be an advantage.
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in English and knowledge of the local language.