Our client in the transport and logistics industry is looking for a reliable and organized Operations Coordinator join their team and assist with the management of daily logistics and activities. Responsibilities include helping their organization run smoothly and ensuring that deadlines, plans for events or anything related gets accomplished on time with no issues. Ultimately, you will work in a support role and oversee many administrative tasks as needed.
Responsibilities
- Facilitating cross-channel feedback from customers and employees to management and executive teams
- Working with team leaders, managers, and department heads to learn departmental needs and goals
- Lead and Coordinate Crew Members Effectively by Providing clear instructions and guidance, delegate tasks appropriately and fostering teamwork for efficient operations.
- Handle Claims and Address Customer Complaints
- Ensuring that all activities conform to local, federal, industry and company standards
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
- Designing and maintaining clear operational guides to ensure consistency of operations
- Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
- Collaborating with management and executives to set departmental and organization-wide goals
- Identifying and resolving any problems
- Conduct general and clerical office tasks
Requirements
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- 4-5 years’ experience as an Operations Coordinator or similar role
- Degree in Business Management, Administration or related course.
- Excellent customer service skills
- Demonstrated ability to lead and manage teams.
- Good knowledge of Microsoft Office applications
- Good time management skills.
- Excellent interpersonal skills to build strong relationships with colleagues
- Excellent communication Skills
- Able to give and receive feedback and constructive criticism from a variety of channels
- Excellent strategic planning and problem-solving skills
- Ability to work efficiently with minimal supervisions
- Collaboration and teamwork skills
