Bristol Park Hospital is a licensed healthcare provider that has been in the business for over 15 years offering quality and affordable healthcare services in Nairobi, Kitengela, and Machakos. Our vision is to be a world-class provider of quality, innovative, and accessible Healthcare Solutions. Our institution is seeking to recruit a highly talented and dynamic professional to fill the following position based in Fedha and Tassia Branches.

CUSTOMER SERVICE ASSISTANT

 The incumbent will be responsible for ensuring pleasant, friendly, and efficient customer service to internal and external customers.

Key Responsibilities 

• Facilitating pre-authorization patient process of admissions, surgical, and discharges are conducted effectively.
• Providing exemplary customer service to internal and external
• Handling comprehensively all inquiries and directing accordingly from within and externally in a timely
• Booking and following up on specialized clinics for patients with appointments with specialists at the
• Assisting in the patient discharge process and ensuring is timely and
• Receiving patients, ascertaining the nature of the visit, and directing visitors to appropriate services needed.
• Assisting in running patient bills after service
• Managing the patient queue at the reception to avoid
• Answering queries from patients, pertaining to billed drugs among
• Preparing insurance claims daily, weekly and monthly reports to the Head of department customer care.
• Generating invoices for insurance claims for payment and following up on insurance claims submitted previously for payment
• Answering telephone and electronic inquiries and relaying telephone calls and

Key Qualifications, Experience, Skills, and Competencies

• Diploma in Business Administration or Public Relations, Communication, Customer Service from a recognized
• Minimum of 2 years of relevant experience.
• Excellent organizational and time management skills with the ability to
• Excellent communication

How to apply:

Interested and qualified candidates are requested to forward their updated CV and academic qualifications to humanresource@bristolpark.or.ke stating the subject heading CUSTOMER SERVICE ASSISTANT on or before 31st August, 2023.

Only shortlisted candidates will be contacted.