WHAT YOU WILL DO
- As An ICT Intern you will be Providing 1st level support and solutions to day to day technical issues and challenges. Sensitize users on important routines in ICT.
YOUR KEY RESPONSIBILITIES:
- Provide on call 1st level technical support to Staff, Faculty and Students as raised in the Ticket management system and related channels used for support requests such as telephone extensions. Unresolved issues to be escalated to supervisor where necessary. Document technical Problems and Solutions on the knowledgebase system as guided by supervisor
- Provide on call 1st level support to Faculty and Students on the available academics systems. Unresolved issues to be escalated to supervisor where necessary
- Setup new user accounts for staff, students and faculty as instructed by the responsible office or supervisor
- Prepare weekly reports to document status and progress of activities/tasks. Report should also include completed tasks. Set meaningful quarter and yearly objectives as guided by the department objectives.
- Maintain a positive and professional relationship among affiliate companies to leverage on the synergies available related to professional work
- Any other duties as assigned by the supervisor
Minimum requirements:
Education and Experience:
- Minimum Bachelors in I.T / Computer Science or any other related in that field
- Certification in CCNA, N+ , A+ or related certificates will be added advantage
- Extensive knowledge of ICT Industry and current trends
Key Skills and Personal Attributes
- Excellent Communication skills
- Ability to solve technical problems or provide guidance on the appropriate solution
- Ability to work under minimum supervision
- Attention to details
- Eager to learn
- Time conscious
An absolute commitment to upholding the College Values. In particular, commitment:
- To prioritize the needs of Faculty, Staff & Students
- To act with integrity, authenticity & respect at all times
- To secure continuous improvement and excellence
