RESPONSIBILITIES:
Overall responsibilities:
- Acting as the key communication interface between the DCC and the various internal and external DCC clients.
- Tracking DCC customer experiences across online and offline channels, devices and touchpoints.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries promptly and effectively via phone and email in line with Rendeavour and DCC’s response timelines.
- Analyzing customer feedback on service ranges as well as preparing reports.
- Documenting DCC processes, logging technical issues, customer compliments and complaints.
- Support in developing DCC programs to train customers on DCC processes.
- Evaluation of the DCC systems, processes and recommending enhancements.
- Providing required information to clients and contractors on policies, parcel plans, building development, etc. Ensuring contractors onsite understand DCC policies, parcel plans, building development, design specifications and the contractors’ code.
- Attend appropriate site meetings and resident involvement meetings.
- Complete any necessary research on construction practices and ensure that development policies align with the industry regulations.
- Prepare and submit detailed reports on any deviations in workmanship, construction activity or schedules, and appropriate recommendations.
- Documentation and reporting- developing a structured DCC filing methodology and archiving all DCC information in Egnyte and physical backup storage.
- Collation, delivery and collection of development blueprints to and from the various statutory agencies.
REQUIREMENTS
Hard skills and experience:
- Bachelor’s degree in Construction Management with more than 3 years of experience
- Well-developed communication, customer support and analytical skills
- High customer and service orientation
- Experienced in document control, filing and clerical skills
- Exceptional problem-solving and interpersonal skills and a client-centred approach.
- Great organisational, reporting and time management abilities
- Extensive experience in gathering and interpreting customer experience information
HOW TO APPLY
Please submit your updated resume to [email protected] and clearly indicate ‘DCC Customer Experience and Administrative Associate in the subject line by 31 August 2023.
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