Operations Analyst Assistant

We are an innovative Audit and Data Analytics Technology Firm dedicated to automating audit, risk, compliance, investigation, and data analysis processes. Our focus extends to assisting clients across the EMEA, Americas and APAC Regions with the implementation, training, and support of our powerful Audit Management Software. Both public and private sectors form our diverse client base.

**Position Overview: **

Are you a proactive and detail-oriented individual seeking an enriching Operations Analyst Assistant experience? As an Operations Analyst Assistant, you’ll play a pivotal role in supporting our clients and prospects, contributing to essential functions such as Collections, Quotations, Customer Relationship Management (CRM), and general administrative tasks within our vibrant office setting. Additionally, you’ll have opportunities to engage in Tender Preparation and Delivery processes across the Africa Central Region. Reporting to the Senior Operations Analyst, you’ll also get exposure to some facets of Business Development.

**Key Responsibilities: **

1. Assist in preparing quotations and maintain up-to-date records in Salesforce, our CRM Software.
2. Engage in Customer Relationship Management (CRM) by communicating effectively with clients, colleagues, and the support desk, fostering exceptional customer relations. Document all interactions in our CRM software, Salesforce.
3. Support client relations through regular quarterly communication to uphold outstanding customer satisfaction.
4. Collaborate on Business Development initiatives, aiding in proposal preparation and reaching out to potential clients.
5. Contribute to various administrative tasks within the office environment.

**Qualifications and Skills: **

– Pursuing or recently completed a Degree in Business-related courses.
– Proficiency in Microsoft Excel and Word Software Applications.
– Demonstrated ability to work independently with strong communication skills.
– Analytical mindset with a knack for problem-solving.
– Excellent client service skills, showcasing aptitude for client and staff interaction.
– Exceptional written and verbal communication abilities.
– Strong interpersonal skills, fostering effective teamwork.
– Quick learner with a keen willingness to acquire new skills.
– Prior internship or less than 1 year of work experience as an administrative/operations assistant is a plus.
– Basic knowledge of Audit, Accounting, or Risk Management is an added advantage.

**How to Apply: **