Job Description
- Our client in the Automotive industry is looking for self-driven Tele-Sales Agents responsible for supporting the marketing department.
Key Responsibilities
- Perform outbound calls as a marketing tool to carry out a variety of sales and marketing activities, including cold calls, cross-selling and upselling to new and existing customers
- Attend to telephone queries from customers and direct such calls to appropriate personnel where necessary.
- Perform any after-call functions to complete the cycle of call
- Achieve pre-set Key Performance Indicators and assist in the achievement of the overall sales target
- Provide feedback and suggestions on areas for improvement and/or enhance existing and future telemarketing programs
- Complete daily and weekly reports to measure individual effectiveness and provide figures showing the weekly productivity of an individual.
- Ensure each call handled meets the service standards of the Company
- Create and/or maintain proper client, call and sales records and customer database as required by the Company.
- Ensure confidentially of data in the manner and to the extent required by the Company
- Listening to the customers’ needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions to products.
- Keeping up to date on all products and informing customers of new products.
- Support of sales processes via phone calls to the customers
- Initiating repeated orders by follow-up phone calls after the customers’ purchases
Requirements
- Minimum Diploma and above in business-related fields
- Experience in telesales
- Excellent communication skills.
- Creative thinking skills.
- The patience and ability to engage customers in conversation.
- Good sales ability.
- Working knowledge of relevant computer software.
- Excellent interpersonal and problem-solving skills.
- The ability to handle rejection and stress in soliciting customers.
- Experience in the area of sales is a plus
- Ability to work towards strict targets
- Self-driven and goal-oriented
