Relationship Officers at Rafiki Microfinance Bank

• Relationship Officer – Chama Banking – Thika
• Relationship Officer – Chama Banking – Mtwapa
• Relationship Officer – Chama Banking – Kitengela
• Relationship Manager – Chama Banking – Biashara Street
• Relationship Manager – SME (Segment Head)
• Relationship Manager – Micro (Segment Head)

The overall purpose of the job holder is to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.

JOB DESCRIPTION.

• Recruitment of new Chama’s and individual customers.
• Deposit mobilization both from Chama different entities and individuals.
• Appraise loan proposals for Chama customers and submit for review, approval and disbursement.
• Customer portfolio management.
• Maintaining quality loan book.
• Attending to Chama meetings to cascade bank products and services.
• Cross-selling of other bank products and services.
• Liaison with the communities including barazas to bring Rafiki bank brand awareness.
• Respond to queries related to Chama business and timely resolving of customer issues.
• Offering good customer service to all clients.
• Any other official duties that may be assigned from time to time.

KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.

• Bachelor’s degree in a business a related field or equivalent.
• 1-2-years’ experience.
• Good product knowledge.
• Interpersonal skills.
• Negotiation skills.
• Integrity.
• Confidentiality.