Purpose:
I&M Bank is looking to recruit a competent and highly motivated individual to take up the role of Senior Manager, Ecosystems Portfolio Management. The successful candidate will be the guide and focal point for all matters credit, finance and customer operations related to partnerships and liaise with internal stakeholders like Credit Risk, Finance etc. He/she will ensure full compliance with The Group Credit Policy, Banking Act, and CBK Prudential Guidelines, Credit Reference Bureau (CRB) Regulations, Co-operation Agreements across all partnerships.
Primary Responsibilities:
- Establish and review risk tolerance thresholds based on Risk Appetite, manage and escalate exceptions to guard the bank against unacceptable credit losses arising from breach of KRIs.
- Define portfolio management covenants and targets with the various partners.
- Monitor covenant and targets and agreed KPIs compliance and account performance to ensure risk stays within agreed thresholds.
- Monitor key portfolio performance trends to ensure strong portfolio credit quality with a good balance of risk and reward to optimize Business opportunities and in line with business strategy and risk appetite
- Work in close collaboration with the Business Teams to achieve the following for assigned portfolios:
- Conduct regular quality reviews with partners and provision of analytics insights to identify risks/ opportunities and recommend relevant actions.
- Drive portfolio management, collections and recoveries initiatives through the credit cycle management framework together with the partners.
- Support new initiatives through use of data analytics to develop and propose credit risk strategies.
- Define a framework for credit risk and portfolio management for the ecosystem and strategic partnerships.
- Identify and articulate inherent risks associated with lending propositions.
- Assess the effectiveness and accuracy of new data sources and data gathering techniques.
- Guide and lead design and implementation of digital first Credit Assessment and Evaluation processes.
- Design, develop and implement financial models for decision support including predictive modelling to increase and optimize collections and recoveries, customer experiences, revenue generation, ad targeting and other business outcomes.
- Review partner models for alignment with internal risk appetite and frameworks.
- Ensure unit functions are executed in the most efficient way possible, leading to the overall efficiency of the team to meet business goals.
- Foster continuous learning and job enrichment for high performance for team (where applicable).
- Continuous demonstration of innovation using data to identify and develop high growth strategic partnerships.
- Design and maintain a functional structure that is best suited and adaptive to the commercial strategy (where applicable).
Minimum Requirements
- Bachelor’s Degree in a business field.
- Over ten (10) years’ relevant experience with four (4) years in leadership in a similar organization or industry.
- Experience in digital credit policy conceptualization, underwriting, operationalizing, and monitoring.
- Experience in digital lending and fintech.
- Executive disposition and demonstrate high levels of integrity.
- Strategic and innovative with the ability to sell the vision of the Bank.
Branch Operations Manager- Sarit Centre
Purpose:
The position is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.
Primary Responsibilities:
- Supervise daily Branch operations through the efficient allocation and utilization of manpower, equipment and resources;
- Review operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
- Approve new accounts in line with KYC procedures.
- Ensure correct and accurate completion of all customer instructions and approve for processing at central operations.
- Ensure adherence to Bank cash, customer service and Back office procedures and regulations for all transactions.
- Enforce operational controls in the branch as per policy manuals.
- Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
- Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensure that any money laundering and fraudulent activities are identified.
- Proactively monitor savings accounts to avoid excesses and review overdrawn savings accounts and non-borrowing current accounts.
- Review commission/fee income accounts to prevent income leakage.
- Ensure debit or reversals passed to the income accounts is duly approved by the approving authority.
- Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;
- Ensure the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
- Manage efficient, timely and accurate processing of customer enquiries and complaints.
- Review Branch operations for continuous process improvement.
- Cross-sell the Bank’s products and services.
- Coach, mentor and engage in staff development.
- Ensure the general security in the branch and liaising with the Group Security Officer as and when necessary.
Person Specifications
- Bachelor’s degree in a Business related field from a recognized institution.
- CPA (K), ACCA or its equivalent.
- Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
- At least 3 years relevant experience
- Excellent communication and interpersonal skills.
- Excellent problem solving and decision making skills.
- Excellent change management and people management skills.
