Billing Officer at Gusii Water and Sanitation Company Limited (GWASCO)

HR/006/08/2023

Job Purpose

• To process customer bills for services rendered, maintain accurate records and produce bills on time.

Duties & Responsibilities

•  Promptly generate meter reading books in the billing system according to the approved billing cycle.
•  Promptly confirm receipt of submitted meter readings in meter reading system and send to billing system verify Meter reading photograph against the submitted corresponding meter readings and correct submitted mismatched readings in the billing system.
•  Generate exceptional/anomaly reports submit to and instruct meter reader to address, collect feedback update submitted information in billing system.
•  Generate ad-hoc and or monthly customer water bill(s) per meter reading book.
•  Promptly generate debtors and customer disconnection list, seek approval for disconnection of defaulters.
•  Ensure bills are generated in time
•  Posting receipts in the system
•  Manual receipts postings
•  Adjustments postings
•  Billing calculations
•  Printing of bills
•  Printing all other reports after billing system backups.
•  Check system and give confirmation to requested clarification on customer payments.
•  Issue water meters and or receive disconnected water meters, verify submitted disconnection, reconnections and new connections as per approved list and update cutoff, turn on meter readings, meter details, customer details and other approved information in the billing system.
•  Update in the billing and meter reading system submitted customer contact information, payment details, authorized customer adjustments and amendments.
•  Create superseded account, new account, stop billing, terminate account, update account details, new customer connection application information and connection approval details in the billing system.
•  Collect report on any issues, observed challenges, conclusion of findings and recommendations from enforcement officers, resolve and or escalate to your supervisor.
•  Prepare and submit ad-hoc and or monthly reports including but not limited to billing versus collection, estimated versus actual meter reading, active versus inactive accounts, customer complains analysis, monthly water billing summary report.

Qualifications & Experience

•  Degree or Diploma in ICT, Business Management, Business Administration or its equivalent from a recognized institution.
•  At least three (3) years’ experience as a billing officer
•  Good communication, interpersonal and time-management skills
•  Attention to detail
•  Proficiency in computer skills

Direct Reports

•  Billing Assistant