Work From Home Customer Service Representative Position at Therabody , you’re not just another employee; you’re pivotal to the Therabody support framework. You’ll cater to our extensive customer base, while also aiding internal divisions with customer-related queries. At Therabody, we’re not just about service; we’re about premier, top-tier support. This means addressing customer queries across various platforms like email, chat, and phone. You’ll also collaborate with the team to resolve escalated issues and always aim for the highest standards of customer support.
Therabody® stands at the forefront of wellness technology, with a dedicated mission: to motivate and empower every individual’s body and mind to stay active. Our product suite encompasses a blend of revolutionary wellness items, proprietary software, digital resources, and biometrics with documented benefits. These benefits range from stress and pain relief to the enhancement of performance and sleep quality. Recognized by accolades like Fast Company’s “Brands That Matter,” Oprah’s “Favorite Things 2022,” and the “TIME Best Inventions 2022” award, our commitment goes beyond merely selling products; we’re redefining the essence of wellness technology. Work From Home Customer Service Representative Position at Therabody
Work From Home Customer Service Representative Position at Therabody
Your Role:
As a Customer Service Representative, you’re not just another employee; you’re pivotal to the Therabody support framework. You’ll cater to our extensive customer base, while also aiding internal divisions with customer-related queries. At Therabody, we’re not just about service; we’re about premier, top-tier support. This means addressing customer queries across various platforms like email, chat, and phone. You’ll also collaborate with the team to resolve escalated issues and always aim for the highest standards of customer support. Work From Home Customer Service Representative Position at Therabody
Your Daily Tasks Include:
- Addressing incoming customer questions and escalated matters via email, chat, and phone.
- Advocating for enhanced customer experiences and driving internal improvements.
- Building and retaining positive customer relationships.
- Tackling customer queries, offering solutions promptly, and ensuring follow-up for resolution.
- Leveraging the appropriate resources to provide accurate and comprehensive information.
- Collaborating with the team and fostering relations beyond the main team.
- Undertaking additional related tasks as needed. Work From Home Customer Service Representative Position at Therabody
Qualifications:
- Over 2 years of experience in a customer service role, preferably in direct-to-consumer businesses or the health/wellness sector.
- Familiarity with platforms like Salesforce and Zendesk.
- Strong command over written and spoken communication.
- Proficient in multitasking, prioritizing tasks, and managing time.
- Exhibits professionalism, efficient service, a constructive attitude during challenges, and meticulous attention to detail. Work From Home Customer Service Representative Position at Therabody
Compensation:
The position offers an hourly rate between $18 and $22, specific to the U.S. The rate is subject to variation based on experience, industry, and location. Additionally, the role qualifies for benefits and a potential bonus. However, bonus incentives are not assured. Work From Home Customer Service Representative Position at Therabody
Our Commitment:
At Therabody, we champion diversity, equity, and inclusion. Discrimination in any form, whether in employment decisions or business interactions, on grounds of race, color, genetic details, age, gender, sexual orientation, faith, disability, ethnic background, military status, marital status, pregnancy, or any other legal protection, will not be accepted. We aim to foster a discrimination-free atmosphere for our team members, clients, guests, and vendors. We invite contributors from diverse backgrounds to join our team, urging our employees to bring their passionate, enthusiastic, and genuine selves to work daily. Work From Home Customer Service Representative Position at Therabody
Work From Home Customer Service Representative Position at Therabody.
