Responsibilities:
- Supervising various teams i.e housekeeping, landscaping, and catering teams.
- Ensuring the houses and furniture are well maintained.
- Oversee the maintenance and running of the clubhouse.
- Managing budgets and ensuring cost-effectiveness.
- Liaise with the marketing team to get bookings for the available bed nights.
- Process reservations from the sales and travel agents.
- Respond to all issues and queries with prompt attention.
- Process reservations via email, phone calls or text for Pazuri at Vipingo and plan accordingly with housekeeping and catering.
- Know the selling status, rates, and benefits of all packages plans.
- Create and maintain reservation records by date of arrival.
- Process advance deposits on reservations.
- Track future room availabilities on the basis of reservations.
- Coming up with initiatives to improve the performance of our OTA’s and ensure client give us reviews.
- Ensure clients have a great experience and attend to any issues raised promptly.
- Purchase and reconcile all items needed for catering and housekeeping.
- Share a weekly report on number of reservations and status of the houses.
Requirements:
- Have a diploma or degree in hospitality management.
- Strong organizational and time management skills ability to adhere to deadlines, multi-task and be able to prioritize.
- Entrepreneurial spirit with demonstrated creativity & innovation in business.
- Ability to learn quickly and manage workload in a demanding environment.
- Experience with Microsoft Office (Word, Excel, PowerPoint).
- Outstanding communication skills with a strong attention to detail.
