TASKS, DUTIES AND RESPONSIBILITIES:
Meets and exceeds customer and team member expectations by providing Yes I Can! Service & teamwork
- Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
- Communicates effectively with customers, colleagues and supervisors
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Meets Yes I Can Service standards
Adheres to hotel policies & procedures
- Attends work on time as scheduled
- Follows hotel standards regarding personal hygiene
- Minimizes dangers by following all safety rules and regulations
- Maintains a favourable reputation of the Radisson Blu Hotel at all times
- Sets up chairs and tables in the restaurant before it opens for business
- Wipes tables and chairs and polishes china, glassware and cutlery
- Fills up service station, supplies the service station during service hours, with necessary condiments, china, glassware, linen and makes sure cutlery is always polished
- Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest
- Takes drink and food orders from the guest, and process these orders into the Micros system
- Serves food & drinks to the guest, applying correct sequence of service and making sure the guest gets all necessary condiments and accompaniments
- Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest in the “Yes I can!” spirit
- Informs his assigned supervisor immediately of any irregularities or complaints
- Clears tables of dirty and empty glasses (and dishes), replenishes drinks and changes ashtrays as per service standards
- Clears regularly the service station and keeps it clean and tidy
- Helps out in other areas when needed
- Farewells guests at departure whenever possible
- Must have a good knowledge of all food & drink items served according to the menu
- Is aware of the proper presentation of food & drinks served and advises Supervisor if incorrect
- Is fully trained about menu and promotions including approximate preparation times.
- Is able to serve quickly and efficiently
- Is familiar with proper handling and maintenance of service equipment
- Attends scheduled outlet meetings and regular training sessions
- Carries out any other duty that may be assigned by the management
- Is aware of the reservations of the restaurant throughout the shift
- Knows Micros system functions and use
Skills
- Microsoft Office
- Point of Sale
- Catering Service
- Advanced Knowledge of Wines
- Basic Beers/Spirits Knowledge
- Advanced Beers/Spirits Knowledge
- Casual Dining Experience
- Fine Dining Experience
- POS Systems
- Money Handling
- Fluent in English
- Culinary Degree/Training
- Knowledge of Coffees
- Knowledge of Teas
- Food Safety
- Safe Food Handling
