Customer Service Assistants
Job Ref: AFL/559/2023
Location: Nairobi
No.of Vacancies: 2
Our Client, a deposit taking (DT) SACCO based in Nairobi with branches across the country is seeking to fill the role of Customer Service Assistants
DUTIES AND RESPONSIBILITIES
- Handling incoming calls and answering customer queries on phone or email.
- Customer care involving assisting all our customers, answering their queries and giving required assistance.
- Educating members on suitable products.
- Capturing of mobile banking applications.
- Data entry to CRM.
- Checking client application forms and ensuring they are correctly filled in and correct documents attached.
- Referring members to relevant offices for further assistance where required.
- Collect data for customer satisfaction surveys.
- Resolve product or service problems.
- Attend to daily customer complaints, provide appropriate solutions and alternatives and follows up to ensure feedback is given and action taken as per the service level agreement.
- Generating customer care reports
- Build sustainable relationships of trust through open and interactive communication
MINIMUM REQUIREMENTS
- Bachelor’s degree in a business -related field or social studies.
- Diploma in Business Administration or Marketing will be an added advantage.
- Computer proficiency in computer application, especially in accounting packages and systems and CRM System.
- Knowledge of operation of various Sacco software systems an added advantage
- A minimum two years progressive working experience in customer service, marketing or administrative function in a related organization.
HOW TO APPLY
Interested and qualified applicants should forward their application and updated CV in PDF format, clearly indicating the job title and job reference number as the subject of email to recruit@amazonfronts.co.ke. All applications should be received on or before close of business on Thursday 24th August, 2023
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