About the Role
- Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.
Key Responsibilities
- Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
- Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
- Explain technical product features and answer customer questions about SunCulture products.
- In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
- Ensure at least an 80% conversion rate from leads generated by you.
- Be versatile in making extensive outbound calls that meet the organization’s KPIs
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
- Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
- Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
- Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
- Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
- Undertake all training scheduled to better improve the quality of your output and relationship with customers.
Does this sound like you?
- Experience in Sales and Customer Service
- Additional experience as a Telesales Representative is an added advantage
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Hands-on, detail-oriented, and with strong execution skills,
- Excellent Communication Skills with the ability to resolve issues and address complaints
- Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
- Independent thinker with proactive decision-making capabilities
- Comfortable with ambiguity and experience working in a dynamic environment
- Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
- Be organized and be an expert in time management and meet deadlines.
- A diploma or degree in Sales or any other related field is an added advantage.
