Reconciliation & Dispute Management Executive at Interswitch

Responsibilities

Settlement 

• Verifies stakeholder daily transaction net position in settlement from Payment Schemes.
• Allocates the daily net settlement computation breakdown for the different schemes to the respective GL accounts.
• Handles reconciliation and balancing of various banks’ ATMS, General Ledger accounts including Card Debtors, Chargebacks, Off-Us Transactions and Processing Card Transaction Retracts /Reversals etc.
• Handles the settlement matching of transactions between the Schemes and the authorizing system

Reconciliation 

• Reconciles for the institutions both Issuing and Acquiring
• Provides reconciliation support for stakeholders (Banks)
• Handles Issuing and Acquiring disputes for all schemes on the different dispute resolve platforms
• Facilitates and monitors settlement account reconciliation (In bound and Out bound Accounting instructions)
• Process Management and Support
• Supports 99.999% uptime of back office processing service by pro-actively monitoring and initiating recovery actions that ensures that this is achieved
• Reports back office process management and provides necessary reports/ files for consumption by the institutions
• Updates and upgrades of processes and their resulting documentation and communication to customers

Reporting 

• Reports to banks on all Network Switched Transactions for stakeholders in form of

statistics 

• Recon Template Management (Creation, Modification and Enhancement)

Customer Relationship Management 

• Implements and adheres to dictated quality customer service interaction standards Ensures quality customer interactions

Qualifications

• B.Sc./B.Eng./BBM – Finance degree with a minimum of Second class honors or its equivalent
• Excellent verbal and written communication skills
• Advance Excel