Job Purpose/Mission
Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
- Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio.
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance, and routine report to the Loan recovery Team Leader.
- Restructure loan repayment plan from delinquent clients as per policy and procedure.
Knowledge And SkillsExperience:
- 1-year Previous experience in loan recovery preferably in a call center setting.
- Experience in customer relationship management .
- Self-starter with a passion for ENGIE Energy Access and its mission to change lives.
- Team player .
Qualifications:
- Holder of bachelor’s degree in business administration or any other related field.
Language(s):
- English
- Swahili
Technology:
- Computer literacy, particularly good working knowledge of Microsoft Excel
