Job Purpose
- Oversee the good execution of operations under his / her responsibility and provide processes efficiency to the Supply Chain BU.
Key Responsibilities
Maintain customer relationships
- Maintain day-to-day customer relationships in the framework of AGL contracts to its clients and rational matrices defined with customers.
- Proposes the hierarchy of all actions enabling to development of the commercial relationship with the customer (other activities, added value complementary…).
- Provide feedback to Management regarding Key Account issues for further support.
Control economic profitability of the operations within his perimeter
- Oversee the good execution of services
- Responsible for the P&L on the accounts under his / her perimeter to achieve a set budget.
- Consistently analyze productivity and efficiencies of warehouse resources.
- Propose actions for performance improvement in the services level to the client.
Manage the different operation teams
- Define the missions of co-workers of the team in order to ensure the best quality of service at best cost.
- Clearly define, agree upon, and communicate the objectives to the team(s), evaluate their performance, and identify their training needs.
- Coordinate operational teams (clients and other entities at AGL) in the framework of defined procedures.
Reporting and Meetings
- Develop and share KPIs to measure
- Lead or participate in meetings relating to his scope of work.
- Any other delegated tasks deemed as reasonable as assigned by the reporting manager.
Operate and improve running operations
- Provide guidance on strategic decision-making and be responsible for implementing such decisions on a given site.
- Coordinate and ensure qualitative and quantitative controls of all operations are in place (reconciliations, stock counts…).
- Ensure that every step of the process functions effectively to avoid costly delays and lost sales opportunities.
- Address any irregularities and issues as they arise.
- Provide support to the sales and legal teams on all contractual and insurance matters.
- Ensure compliance with statutory & Company rules and regulations.
- Ensure adherence to health and safety standards, rules, government regulations, and company policies and procedures
Coach and develop a team
- Ensure overall governance on the discipline of the allocated site.
- Ensure that the teams master the necessary tools and processes.
- Perform the annual appraisal and provide regular feedback to the team.
- Manage the leave plan of the team to ensure services level and minimize leave liability risk.
Requirements
- 10 years experience in a Logistics / Supply Chain company, 5 years in a senior managerial role
- Master’s degree in supply chain management
- Accounting Knowledge.
- Problem solver
- Result oriented
- Decision making
- Anticipation
- Open mind
- Computer literacy
Method of Application
Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply
