Job Description/Requirements
Job Summary
IT (Technical) Support Engineer to monitor and maintain the computer systems and computer networks.
Job Description
As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses, or email issues, you’ll be the first point of contact. Successful candidate will be required to also design and deploy computer networks.
Strong technical background and ability to explain complex information in simple, clear terms to a non-IT personnel. Additionally, we are looking for the following:
- Ability to assess each user IT knowledge levels.
- Ability to deal with difficult callers.
- Logical thinker and self-motivated individual.
- Good analytical and problem-solving skills.
- Up-to-date technical knowledge on POS applications and ETR machines.
- High Emotional Intelligent, good interpersonal and customer care skills.
- Working with customers to identify computer problems and advising on the solution.
- Proper logging and keeping records of customer queries.
- Analysing call logs for trends and picking up underlying problems.
- Updating system manuals so customers/employees can try to fix problems themselves.
- Working as a field engineer/ Customer.
- Testing and fixing faulty computer equipment.
