At Spritz , we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. To learn more about work, take a look at our social media pages https://www.instagram.com/spritzhairstudio/?hl=en and our website https://spritzessentials.com/
POSITION DESCRIPTION
As our salon Receptionist you’ll be part of building our culture of care and making sure our guests leave with a smile. Our growth is your success as you help us market and grow the business. We have a spot waiting for you!
Duties and responsibilities
- Greeting and welcoming customers in a friendly and professional manner.
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
- Tending to customer needs, inquiries, and complaints.
- Informing hairdressers and beauticians about customers at the salon.
- Commitment to work a flexible schedule, including peak times
- Dedication to great customer service
- Ability to work in a fast-paced environment
- Ability to efficiently and effectively resolve customer issues
- Managing customer care calls / customer follow up calls.
- Ensuring that the reception area is kept clean and professional.
- Assisting with marketing and sales by providing customers with information on promotions and new products and services.
- Processing transactions and issuing receipts to clients.
- Performing administrative tasks such as filing documents.
- Ensure all sales orders are accurate and billed against the specific stylist.
- Welcome walk-ins, answer questions about services and schedule appointments based on availability.
- Inform clients about new services and discounts.
- Ensure to call clients for feedback.
- Ensure to handle all client’s complaints on time.
- Oversee daily salon operations i.e., flow of work at the salon is in order.
- Ensure the daily reports are sent to CEO & Finance Manager
- Ensure all salon receipts are correct and filed.
- Managing office emails and reporting to the CEO.
- Ensure posting of correct data in the POS.
- Update client records with contact and billing details, appointments and services offered.
- To assist with bookings accordingly.
- Any other duties as may be assigned by management.
REQUIREMENTS;
- Required: 3- 5 years of experience in a similar role preferably in customer care, hospitality & retail industry.
- Ability to work efficiently and independently in a fast-paced sales environment
- Experience with reception desk, hospitality, retail, or customer service in a fast-paced environment.
- Comfortably handle escalated guest situations with composure and compassion.
- Approachable, pleasant and spends the extra effort to put others at ease.
- Strong analytical, problem-solving and conflict resolution skills.
- Effective organizational skills, able to handle multiple duties simultaneously.
- Flexible and available to work varied shifts, including nights, weekends and holidays as needed.
- Previous cash handling experience preferred.
- Ability to work independently and as a team.
- Good time management skills, good judgment, and the ability to multi-task.
- Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management.
- Computer knowledge including but not limited to point-of-sale systems and data entry.
