Duties and Responsibilities
- To carry out maintenance and service of electronic security systems such as Alarms, CCTV, Access Control, Electric Fences, Intercoms, Electric Gates and Fire systems.
- Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally.
- Ensure the security of the client’s property and tidiness of the premises while attending to the assignment.
- Responsible for sorting the reported issues within the quoted time.
- Responsible for problem escalation and communication to supervisor as required.
- Must keep the reserve of all the necessary maintenance items and carry the required tools at all times.
- Respond to and fix systems, application problems and issues during times of high volume.
- To handle technical complaints from the client.
- To educate the clients on how to operate their systems.
- Report any client requirements to the office immediately.
- Fill out a job card for each assignment attended indicating the work covered and any necessary observation regarding alarm coverage adequacy.
- To prepare detailed technical reports after attending incident scenes.
- Ensure all equipment are fully in function when on-site, if not then follow-up action should be implemented.
- To carry out any other tasks as may be directed by the Management.
Minimum Requirements and Competencies
- A Degree from the Technical University of Kenya in a relevant field with a proven experience as a maintenance technician.
- Working knowledge of multiple security functions and security-driven technology solutions.
- A minimum of three years experience in the electronics field.
- Working knowledge of general maintenance processes and methods.
- Working knowledge of tools, common appliances and devices.
- Needs to hold a motorbike license with a minimum of 3 years riding experience, or a willingness to undergo motorbike training.
- Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
- A sound working knowledge of security best practices and legislation affecting the security role.
- Strong management and leadership skills together with excellent communication skills.
- Very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.
Method of Application
Interested candidates should send their comprehensive CV and cover letter to [email protected] indicating on the email subject the position they are applying for by 10th August 2023.
