About This RoleThe Donor Experience Coordinator will be part of our donor experience team carrying out run-rate donor experience processes providing excellent customer support to our recurring donors. They will be responsible for accurate, timely donation processing on a weekly basis. In addition to maintaining the run-rate customer service & data processing tasks the DX coordinator will own more complex data processes such as support for growth products and other projects for the broader growth team. The DX coordinator will be trained on the wider scope of DX responsibilities and be able to support & cover for the DX associate during times of high volume or out of office.This role is fully remote but must overlap with an East Africa timezone by at least 4 hours.
Reports to: Community Relations Manager
Level: Coordinator
What Youβll Do
- Handle run-rate donor requests (updating donations) and non-donor inquires in info@
- Process donations (data entry) within SLAs for accuracy & timing w/in Salesforce
- Handle matching gift requests through various platforms & corresponding with donors
- Answer donor inquiries through Live Chat
- Maintain ability to understand and cover full breadth of donor experience processes during times of high volume
- Work with retail team to support on a variety of additional projects (i.e. acquisition & retention initiatives, maintain and update CRM/databases)
What Youβll Bring
- Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
- Language Requirement: English
- Exceptional attention to detail
- Strong skills managing processes and timelines with high level of accuracy
- Comfort with Google Sheets, CRM use (Salesforce), data entry and ability to pick up new software/systems quickly
- Excellent written communication skills
- Ability to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits
Compensation
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staffβs total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.
Why work at GiveDirectly?
Role
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including
- A positive and supportive team with opportunities for advancement
- A demonstrated commitment to helping all staff develop and grow
- A competitive salary, including bonus
- A robust health benefits plan (exact details will vary by country)
- Unlimited PTO (that we encourage staff to take!)
- Desk allowance and flexible work location
