Key Responsibilities:
- Managing the Online Payment Systems
- Managing the company’s Online Payment Systems and providing the necessary support to guests and internal users.
- Ensure the standard operating procedures (SOPs) for online payments are followed through.
- Manage and update content, including structural changes on the direct online channels that include the Serena Hotels corporate website and booking engines.
- Manage the Search Engine Optimization of the corporate website.
- Manage the Google Business listings of all Serena Africa properties.
- Monitor the website analytics and provide the necessary business reports on website traffic, acquisition, and demographics.
- Actively participating in reviewing digital marketing opportunities and new e-technology trends that could be implemented for the sake of the business.
Qualifications/Skills:
- At least an Undergraduate Degree in Bachelor of Business Information Technology (BBIT), Information Technology (IT) or Computer Science.
- A Certification/Diploma in Marketing or Digital Marketing will be an added advantage.
- Proficiency in website maintenance with at least some knowledge in programming languages eg. Java, PHP and the use of web/internet applications will be an added advantage.
- Proficiency in managing online payments and Fintech will be an added advantage.
- Proficiency in Digital Marketing and its trends will be an added advantage.
- At least 3 years’ experience in the Hospitality or related Industry.
Method of Application
Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services – Eastern Africa – Sent on email to: [email protected], on or before 1st August 2023.
