Responsibilities
Business
- Pitch to SMEs and dealers under Retail finance/supplier finance programs supported by our Anchor clients.
- On-board new spokes under Distributor Finance and Supplier Finance program, including Coordinating with the operations team for SME limit setups.
- Provide on-the-ground support and escalation during the post and onboarding process.
- Build relationships with decision makers of the client base and manage the onboarding relationship proactively.
- Work closely with the Front Office and potentially direct with clients as required, to obtain all necessary supporting evidence to fulfill KYC due diligence.
- Leverage in-house technology to record client information.
- Work with the onboarding operations team to ensure all pre and post-account setups are completed accurately and in a timely manner.
General
- Engage clients throughout the process, ensuring seamless delivery and client experience.
- Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Adheres to first-time-right principles.
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
- Ensure all clients are completely set up to trade from a regulatory standpoint to meet all internal requirements, CRB Checks.
- Undertake ad-hoc duties when delegated by Line Manager
Risk Management
- Awareness and understanding of the regulatory framework in which the company operates, and the regulatory requirements and expectations relevant to the role remit.
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.
Governance
- Ensure compliance with the internal policies and credit policies, external policies, and regulatory and statutory requirements.
- Undertake periodic self-assessments on key controls to assess the proper functioning and adequacy of existing controls.
- Highlight significant issues/errors to the team leader.
Regulatory & Business conduct
- Display exemplary conduct and live by the Company’s Valued Behaviors and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the company’s Code of Conduct.
- Achieve the outcomes set out in the Company’s Conduct Principles: Financial Crime Prevention; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
Qualification & Experience
Qualifications/ Education:
- Strong sales and interpersonal skills.
- Strong ability to positively influence stakeholders across the value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
- Ability to positively engage and build rapport with clients.
- Strong writing and presenting skills in English.
- Problem solver looks for solutions and finds ways to progress despite blockages.
- Has a clear understanding of the client’s needs being serviced.
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
- A team player with good interpersonal skills
- Diploma level.
- Knowledge of Client On-boarding and Regulations is a plus.
Qualified candidates are advised to share their updated CVs to [email protected] by 31st July 2023 indicating ‘ACQUISITION/ON BOARDING ASSOCIATE’’ as the subject of the email.
