Job Description
- To oversee the front office department operations
- Ensure all financial and booking transactions are completed correctly, in a timely manner and in line with our brand standards and company procedures.
- Responsible for developing your team and ensuring guest satisfaction at all times.
- Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation.
- Helps meet the department’s quantitative and qualitative targets.
- Implements brand and Group projects.
- Accor ALL loyalty program champion.
- Monitor and respond to guest reviews ensuring feedback is acted upon.
- Recruitment, development and rostering & providing guidance to the Front Office Team.
- Providing training to new employees on Accor policies & procedures.
- To assist in preparing monthly forecasts and schedule resources accordingly.
- To assist in the preparation of the Departmental Budget.
- To assist in analyzing and reporting, on a monthly basis, the Profit and Loss statements. To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
- Liaise with all other departments to ensure a seamless guest experience is delivered and areas for personalised service is identified.
- To ensure that the Department Operational Budget is strictly adhered to.
Qualifications
- Minimum experience of 3 years in a similar position in a 5* Hotel.
- Diploma or Degree in Hostel Management or related field.
- A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay.
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Strong leader with the ability to guide, coach and motivate.
