Key Responsibilities
- Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
- Monitor PayG loan repayments and initiate/recommend a course of action.
- Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
- Execute the institution strategy in reducing the Non-performing PayG portfolio at the same time report on early loan arrears collections on a regular pre-determined basis and provide information for business reporting.
- Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
- Ensure a record is maintained with track of all the recovery progress for all PayG loans in arrears.
- Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment.
- Ensure demand notices are prepared and ensure that they are forwarded to the defaulting PayG customers.
- Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters.
- Monitor debt collection response cycles and contacts as well as credit control performance for PayG loans in early arrears.
- Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
- Report and monitor all risks associated with debt collection.
- Generate compliance reports for use in decision-making and performance appraisals.
- Perform any other duties within the scope of this position.
Qualifications and Experience
- Business-related degree, CPA qualification is an added advantage.
- Over 4 years’ experience in debt collection and recovery environment (Practical experience in Lending and recovery).
- Knowledge in credit management and banking is an added advantage.
- Knowledgeable on the Financial Services, Micro Finance and consumer lending sectors is a must.
- Hands-on leadership, team management, and people development skills.
- Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.
- Good team player with a commitment to value-based leadership.
- Credibility and flexibility to deal with people at a variety of levels and cultures.
- High business acumen, analytical and budgetary skills
- Quick learner, capable of grasping the structures at SunCulture and the market.
- Excellent presentation, communication, planning, and organizational skills.
- Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity.
- Self-motivated with persuasive, enthusiastic, and client-centric focus.
- Ability and willingness to travel as required.
- Comfortable with ambiguity and able to plan, be organized, and adhere to deadlines
- Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude
- Agile with the ability to work in a fast-paced tech environment
