The initial applications window closes at end of day on Thursday, 20th July.
Please note that applications without a cover letter addressing the specific questions below will not be considered.
Sinapis is looking for an eager, mission-aligned, and detail-oriented young professional who excels at building and maintaining relationships and enjoys making phone calls. This individual will provide support to the Sinapis Sales & Alumni Teams by following up with both sales leads (pre-transaction) and program alumni (post-transaction). This position will work closely with other Sales and Alumni staff to live out our core value of being the most relational entrepreneur support organization in the world.
Role level: Intern
Reports to: East Africa Alumni Engagement Manager
Location: Nairobi, Kenya
Employment type: Full-time 4-month internship, 1 August to 30 November, 2023
Compensation: KES 100,000 total paid as KES 25,000/month
WHAT YOU WILL DO
- Support in responding promptly to customer enquiries received through the HubSpot Customer Relationship Management (CRM) system, Sinapis social media channels (Facebook, Twitter, Instagram, LinkedIn), and formal office communication platforms (office phone and email)
- Attend select Sinapis events to respond to inquiries and receive contacts from potential sales leads
- Assist with the entrepreneur application process by communicating with applicants and facilitating face-to-face follow up meetings where required
- Use relational communication skills to control a call, listen and target the objective of the lead or alumnus/alumnae, noting key requests, needs, and story
- Provide clear, accurate, timely and professional communications to alumni in a courteous manner whenever required
- Ensure data accuracy by following verification procedures and guidelines given
- Read, comprehend, and follow formatting procedures for data entry or post training offerings, especially for stories captured, engagement details, and alumni directory details
- Identify when an alumni is displeased and escalate the issue by offering a reference or request if permission is granted for escalation
- Record and report on conversations with alumni with details of inquiries or concerns
- On rotation with other interns, serve as the office coordinator by warmly greeting and directing guests as they enter the space
- Demonstrate the Sinapis core values of being relational, excellent, joyful, open-handed, innovative, Christ-centered, eager to serve, and a wise steward (REJOICES)
- Lean forward to meet other needs of your manager and team as anticipated or assigned
WHO WE ARE LOOKING FOR
- You are cheerful and personable
- You are a follower of Christ who maintains a healthy relationship with Jesus
- You are a people person and have excellent communication skills with people of all types
- You are detail-oriented and can plan for and manage effective follow-through on different activities
- You have a desire to serve others through the effective, orderly execution of administrative processes
- You have a great education and have excelled in professional environments so far
- You are energetic, hardworking, and willing to go the extra mile to complete an assignment
- You are humble and have a teachable spirit
REQUIRED QUALIFICATIONS
- Undergraduate or higher degree in business administration or a related field
- Relevant experience in a program administration role that shows your ability to manage relationships and processes effectively; experience with the entrepreneurial ecosystem is a plus
- Additional experience handling CRM systems such as Salesforce and Hubspot is a plus
- A heart for our mission and a passion for alleviating poverty through private sector development
- Solid understanding and appreciation of people-centric administrative processes
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and Google Suite
- Solid understanding of business, entrepreneurship, and missions
- Ability to work independently in a small team environment
- Strong character and integrity
