- Our client in the IT industry is looking for a Senior Client Service Consultant to Provide on-site support to clients and resolve any issues in the client’s IT environment. The role’s Main roles include; Supporting end-users and assisting with escalations. Managing VIP support and ensuring procedures are followed, Managing the network and IT infrastructure, Implementation of ISO 27002 controls and management of the ISO 27001 ISMS, Managing and mentoring IT consultants in the Internal IT team, Planning and managing IT projects, and Reporting on service metrics.
Responsibilities
- VM Server Management via MS Hyper-V & Failover Clustering
- Management of DELL Storage SAN & VRTX
- DELL Hardware Support-Servers /Notebooks /Desktops
- Backup Management-ArcServe & StorVault (E-Vault), Veeam.
- LAN Management-Cabling and switching (DELL)
- WAN Management-FireWALL (SonicWALL & FortiGate)
- Configure and maintain wireless technologies (Ruckus)
- 3rd Party Software Support (QuoteWerks, GP, etc.)
- Secure Baseline setup of Workstation / Servers
- N-Central Network Monitoring Suite-Remote Assistance, Patch & AV Management of Workstations & Servers
- Intune management and device enrolment
- Ensuring network devices and servers are patched
- Mimecast Email Filtering service management
- TP /VC Equipment (Boardroom) Management /Administration
- End User Information Security Training (KnowBe4)
- Incident management, problem management, resolving service requests, and applying change management where necessary
Requirements
- 8 years of experience in a similar role.
- Experience working with Azure Microsoft and firewall
- Certified in Microsoft 365 Suite /Azure Administration & Management
- CCNA and relevant Security certification will be advantageous
- Strong planning, organizing, and monitoring abilities
- Able to interact with staff at all levels of the organization /clients and from diverse backgrounds, manage VIP clients
- Service Desk Management skills and leadership /mentoring capabilities
- Attention to detail, organization, and client operations.
- Strong customer focus and experience in recognizing business needs and solutions
- Robust communication
- Troubleshooting and problem-solving
- Strong documentation skills
- Ability to work without supervision
- Must be able to work in SA hours.
