About the job
Description
ABC Expat assists organizations and expatriates worldwide to set up and operate successfully in Africa. As a Business Process Outsourcing service provider (BPO), our range of services is designed to ensure we assist our clients at every stage: company registration, administrative compliance, accounting, HR support, immigration, relocation, office solutions, etc.
ABC Expat was founded in 2015. With our headquarters in France, we have offices now in Kenya, and Uganda; and we are now operational in Tanzania, South Africa, Nigeria, Ivory Coast, Senegal, Morocco, and Egypt.
Mission
Reporting to the Operations Manager – the Operations officer, will be responsible for running the day-to-day operations of the business unit by taking lead in all business-related projects and providing advisory to clients on all mandatory and statutory obligations related to opening and operating a business in Kenya.
Responsibilities
· Manage registration procedures for companies; E-Citizen, KRA, NSSF, NHIF,NCA and NITA
· Ensure mandatory payments such as business licenses, annual subscriptions and permits are made to the relevant bodies on a timely basis
· Assist the Operations Manager with strategy development and implementation for the business units
· Follow-up services to ensure constant high-quality standards
· Share weekly updates and final documents to clients via the platform
· Provide valuable insight to clients and advise them on best practices e.g. statutory and other mandatory obligations related to their requested services
· Suggest new processes to optimise the company’s business and operating models
· Managing and updating clients’ database and allocated project status on CRM and the platform
· Ensure customer satisfaction through excellent customer service
· Find new partners and build productive long-lasting business relationships
· Remain knowledgeable on services offered and discuss available options
· Develop expertise on services offered and contact with related online procedures
· Any other related task assigned by the Operations Manager.
Profile
· Bachelor’s Degree in a Business-related field
· Working knowledge of expatriation market dynamics and requirements
· Customer service focus and attention to details
· Computer use competency (Office 365, Microsoft Teams, CRM, Perfex, etc.)
· Good knowledge of Compliance & Registration of Companies procedures in Kenya.
· Self-motivated and results-driven personality
· Impeccable work ethic
