BUSINESS DEVELOPMENT INTERN REF: AFD/BD/07-2023
1. IDENTIFICATION
| 1.1 | Job title | Business Development Intern |
| I. 2 | Reporting to | Business Development Manager |
| 1.4 | Unit | Business Development |
| 1.5 | Physical Location | Inside Wilson Airport, Nairobi |
- MAIN PURPOSE OF THE JOB
3. PRINCIPAL RESPONSIBILITIES
| KEY RESPONSIBILITIES | MAIN TASKS | EXTEND OF DISCRE
TION |
| Sales Pipeline | · Identifying and developing a sales pipeline and aggressively marketing for new customers from the identified target sectors
· Generating revenue and profit including new business development for the company · Identifying and acting on cross-selling opportunities · Give competitive quotations to intermediaries and following up on the same to close sales · Learning different aspects of the sales cycle and different techniques used for indoor sales · Setting and achieving targeted goals and objectives for business development and sales · Facilitating and ensuring timely collections of payments as per the company’s credit policy |
In liaison with supervisor |
| Clients’ Accounts Management | · Assisting to manage a portfolio of accounts to achieve long term success
· Assisting to process clients orders in CRM Systems
· Ensuring timely and successful delivery of clients orders
· Discussing the upcoming renewals to avoid lapses and ensure business retention renewal is communicated three months prior to expiry date and monthly until the renewal has been completed
· Following up on renewal and premium collection from the accounts
· Identifying and actively acting on cross-selling opportunity within the existing portfolio.
· Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to visit existing or potential sales outlets
· Preparing daily, weekly and monthly reports to assist in measuring market share, renewal trends and demand |
In liaison with supervisor |
| Activation and Promotion | · Attending related industry events to push for brand awareness and acquire new contacts for s ales lead
· Promoting AMREF Flying Doctors products and services to customers and negotiating contracts with the aim of maximizing profits |
In liaison with supervisor |
| Data Entry | · Updating client information in customer relationship management (CRM) system
· Keeping records of customer interactions and transactions and making sure that the same has been logged to the CRM · Organizing client contact lists, schedule, performing and updating contacts made in CRM |
In liaison with supervisor |
| Customer Service | · Providing excellent customer services and key account management
· Ensuring all the intermediaries are kept up to date with relevant AMREF Flying Doctors products information · Providing a channel of communication between AMREF Flying Doctors, Intermediaries and suppliers to ensure USSD is working at all the time · Effectively communicating and listening to customers’ needs · Professionally answering calls and finding a solution to the customer · Making regular visits in order to maintain relationships |
In liaison with supervisor |
| with the intermediaries, prospective and current clients
· Offering excellent customer service to customers before and after sale |
||
| Administration | · Providing administrative support to the sales department i.e. Assisting with filling, Maisha Cards Printing ensuring there is stationeries etc. as per the departments needs
· Attending to any other work related duties assigned by the Assistant Business Development Manager or the Business Development Manager |
In liaison with supervisor |
- REQUIRED QUALIFICATIONS
4.1 Minimum Education
- Bachelor’s degree in Marketing, Public Relations, Communication, Business administration or any other related course from a recognized Institution
- Proficiency in computer studies (word, excel, powerpoint, CRM system, outlook, internet
- Good understanding of customer communication platforms
4.2 Skills and Competencies
- Good communication, articulate with presentation
- Team player
- Excellent interpersonal skills
- Ability to work in a fast-paced environment
- Time management skills
- Self-motivated and confident
5. ENVIRONMENTAL CONDITIONS
• 24-hour response required whenever necessary within a 24-hour work environment
- Work is performed in an office environment with client visits
How to apply
Please visit AMREF Flying Doctors website at https://flydoc.org/career-opportunities/ or Amref Health Africa website at https://amref.org/vacancies/ to view job details and requirements.
