Duties and responsibilities:
- To monitor and supervise user activities in the e-learning portal; ensuring that students are engaged in appropriate e-learning activities
- To provide front line support for ODEL students including basic ICT support and response to technical queries on the e-learning platform
- To provide front line support for tutors and learners for all ICT Based e-learning Platforms
- To assist learners in researching work and finding online resources through the university e-library
- To advise and assist students to identify their learning resource needs
- To provide a high quality level of customer service for all users on the use of the e-learning platform
- To assist in the collection of data for statistical reporting of the e-learning activities
- To participate in staff and students’ inductions in the use of the e-learning Platforms
- To participate in other activities related to e-learning services
- To promote and contribute to the development of e-learning and ICT Support Services
Qualification
Education, Skills and Experience
- Bachelor’s degree from a recognized institution
- Minimum of 3 years’ experience at Grade 9 and above in MKU or at a similar position in a recognized academic institution.
- ICT Certification in a relevant area of specialization
- Experience in managing or monitoring online learning in an e-learning environment will be an added advantage
OR
- Higher National Diploma in relevant area of specialization or a professional qualification.
- 5 years’ experience at Grade 9 and above within MKU or in a similar position in a recognized academic institution.
- ICT Certification in a relevant area of specialization
- Experience in managing or monitoring online learning in an e-learning environment will be an added advantage
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
