About the job
The Accounting and Administrative role is an exciting entry level role at a fast paced and growing East Africa IT company based in Nairobi, Westlands.
Responsibilities
- Invoicing, assisting with accounting procedures, book keeping, preparation of quotations, order processing and handling payments, among other minor accounting tasks.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Handling customer queries, inquiries and complaints via telephone, email and social media.
- Tele-sales, up selling and cross selling Vertex Hub products.
- Greeting visitors at the reception.
- Managing diaries, scheduling meetings and booking rooms.
- Preparing, organizing and storing information digitally.
- Managing and updating customer databases and other company records.
- Collecting and reporting on customer feedback.
- Assist arrange and dispatch deliveries as required.
- Assist in event planning.
- Any other duties as required.
Qualifications
- Previous experience in an administrative or customer support role is a MUST.
- Accounting and book keeping skills and experience is a MUST.
- Tech savvy with Microsoft 365 and social media is a MUST.
- Familiarity with CRM systems and practices.
- Strong communication skills – Written, verbal, telephone / tele-sales and active listening.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Fluent and refined in English and Kiswahili, French is an added advantage.
- Exceptional interpersonal and rapport building skills
- Speed and efficiency
- Organizational skills
How To Apply
Email [email protected] the following:
- Your CV, certificates and references.
- Highlight your skills and experience in:
i. Accounting and Book Balancing.
ii. Office Administration.
iii. Tele-sales and Customer Support.
Deadline: 13th July 2023.
