About the job
Job PurposeThe IT Vendor Liaison Support officer is responsible for the end-to-end supplier management process,offering systems support as a level 2 officer, and partnering with different stakeholders in the end-to-end procurement process within the department. In addition, this position will also work in addressingend computing tasks as part of day-to-day operations.
Key Responsibilities
- Responsible for vendor management for IT through the conduct of timely evaluation to include the planning and conducting of a vendor risk analysis; and qualification and re-qualification activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits, and review of qualification audit outcomes.
- Maintains the Vendor Management catalogue.
- Manage Defender for cloud and endpoints.
- Assist ICT security in monitoring and tracking vulnerabilities and remediations.
- Works directly with proposed and existing vendors to obtain initial qualifications and ensure adherence to requirements.
- Manage performance review of existing vendors based on existing SLA matrix.
- Works with vendors and applicable cross-functional teams on the resolution of Action Items specified in audits, or regulatory inspections.
- Act as level 2 support and leave reliever for office automation and executive support.
- Identifies and works with procurement and applicable cross-functional teams on vendor-related non-compliances, participating in Root Cause Analysis for the development of corrective and preventative actions.
- Collaborates and serves as a Vendor Management Point of Contact for departmental and cross- functional teams to provide support to projects and initiatives.
- Participates in ongoing audit and inspection readiness activities related to vendor management.
- Review of all IT vendor contracts.
Knowledge, Experience And Qualifications Required
- Bachelor’s Degree in in ICT or a related field.
- 3-4 years’ experience and Training in IT service management.
- Excellent verbal and written communication skills and a high level of attention to detail.
- Strong professional and interpersonal skills.
- Knowledge of the IT vendor management best practices, and general procurement guidelines.
- Ability to work independently.
- Knowledge of Microsoft security products.
- In-depth understanding of systems supports.
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