Primary Responsibilities:
- Receive instructions transactions that require guidance such as giving SWIFT instructions, bankers cheque, fixed deposits, investment services instructions, T. Bill purchase.
- Release trade finance documents such as IMPLC,/FIBC documents and advise customers for collection.
- Custodian of PIN mailers and cards.
- Process STOP payment instructions.
- Prepare audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
- Print and issue various advices such as fixed deposit, credit and debit advices.
- Facilitate customers’ access to lockers.
- Prepare and submit monthly reports.
- Coordinate the complaint resolution process internally and communicating the resolution to customers.
- Attend to walk-in customers enquiries on account opening and products.
- Inform and cross-sell the Bank’s range of products and services to existing customers.
- Ensure the completion of all customer documentation.
- Review customer information entered in the system against customer instructions.
- Receive instructions on account opening and closing adhering to strict KYC guidelines.
- Order, issue and maintain cheque books and bankers cheques.
- Answer all written complaints and enquiries received from customers.
Person Specifications
- Bachelor’s degree in a Business related field from a recognized institution.
- At least 1 year relevant experience.
- Excellent communication and interpersonal skills.
- Excellent problem solving and decision making skills.
- Strong marketing and networking skills.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
