summary
Responsible for providing technical leadership for sponsorship programs in assigned areas through developing staff capacities, supporting quality growth and accountability and ensuring sponsorship service and programming standards and guidelines.
DUTIES/RESPONSIBILITIES
- Strategic Development: Support the assigned areas with implementing strategies and proposals for acquisition and retention of sponsors. Support development and application of Sponsorship Monitoring and Reporting standards and tools for Implementing Partners (IPs).
- Capacity Building; Support improved capacities for staff as appropriate. Support, facilitate capacity building among staff. Support development and review of sponsorship Project Description Designs, child protection and monitoring and reporting systems. In liaison with assigned areas, identify training needs, supports training plans.
- Sponsorship management. Support quality improvements in the implementing partner offices to ensure adherence to policies, and standards related to sponsorship. Responsible for overseeing performance in areas and communities as assigned to make sure that all sponsorship standards and guidelines of alignment of sponsorship and programs are being met. Conduct analysis of sponsorship information available through existing systems and databases and interpret trends and observations for management action. Generates proactive reports from the sponsorship systems, manages sponsor inquiries, and coordinates sponsor visits.
- Correspondence management: Manage the quality, timeliness and inflow/outflow of correspondence between Child and Sponsor. Interpret the need/perceived need of the sponsors to the area/communities to ensure the sponsor needs are met. Provide support to the sponsorship team at IPs to ensure that all child correspondence is satisfactorily processed and responded to within the set standards and ensure that IO/ IAs receive fast, efficient and comprehensive action on their requests for information.
- Provide administrative support as indicated by management in analysis and use of the Sponsorship performance information and data from the implementing partners for program and management purposes. Maintain and update a calendar of key sponsorship activities and events. Participate in sponsorship related processes and events (e.g. the Sponsorship Forums, global survey etc.) to review the quality of sponsorship monitoring and reporting systems and tools; practices and processes; and thus contribute to continual improvements.
- Monitoring and Evaluation; Together with the Programs, PPM, Finance and Quality Assurance work with various IPs in the development and utilization of agreed monitoring, evaluation, quality assurance tools and reporting procedures and to effectively improve the quality of sponsorship and programming. Monitor the implementation of Global survey reports, Quality Assurance reports, child and benefit tracking, agreed sponsorship standards/ guidelines sponsor retention strategies, DFC management, integration of sponsorship with programs and others as arise in the financial year.
- Contribute to organizational learning by supporting the documentation of critical lessons learned in sponsorship quality improvement through operational research and critical reflection activities as appropriate (for example global survey for decision making). Bring forth the expertise and the experience of the Country Office in the development of common sponsorship guidelines and tools.
- Any Other duties as assigned.
QUALIFICATIONS/EXPERIENCE
- Minimum 6 years’ experience in child sponsorship operations or community development work. Must have a good understanding of Sponsorship Operations and Workflows, sponsorship programming, sponsorship policies and standards.
- Must be a clear, fast thinker who can define action plans and implement them.
- Proven skills in data analysis using computer programs.
- Experience in design and facilitation of training programs and good presentation skills.
- Ability to work in a team environment.
- Outstanding written and oral communication skills in English; fluency in Swahili required.
- Experience and understanding of community and family care issues.
- Computer proficiency in general office software applications (i.e. Word, Excel, Outlook).
EDUCATION/certifications
Bachelor’s or higher-level degree required.
ChildFund International is committed to safeguarding the interests, rights, and well-being of children with whom it is in contact and to conducting its programs and operations in a manner that is safe for children.
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