Title: Business Development Coordinator and Administrator Industry: Manufacturing
Location: Nairobi. Key Responsibilities CUSTOMER SERVICE
· Ensure information is readily available regarding the company’s services and
products through various sources.
· Ensure clients are updated on the progress of their job requests.
· Ensure client queries about product specifications and uses are addressed.
· Ensure clients are sent E-shots as advised.CLIENTS
· Collaborate with Client Managers to ensure that products and services are responsive to client needs.
· Develop a strong understanding of customers and market dynamics.
· Networking in industry associations to gain insights for the sales and business.
· Follow up onboarding clients with the Client Managers.
· Feeding the on-boarding clients into the system and sharing it with the Accounts department and Client Representatives.
· Ensure reports on updated client list is updated and shared with the CEO on weekly basis.
· Work with the Client Managers to create a client list by categories-(make calls to clients and set dates for appointments)
· Dashboard- Share accurate status report with the C.E.O on the jobs of each client.
· Onboarding tender clients and track number of times we call clients.COMMUNICATION
· Collaborate with marketing and other departments in the group to develop market research for administration of business.
· Be the point of Communication – upward and downwards.
· Ensure frequent feedback to Client Managers regarding the jobs.
· Communication to dispatch department on Clients jobs.
· Dashboard- Share accurate status report with the C.E.O on the jobs of clients.
· Customer journey with reference to process and experience when interacting from awareness stage to purchase and beyond.
· Follow up on feedback of our clients and upselling.
· Tracking of clients.PRODUCTION
· Updating the Sales reps on the ongoing jobs at the productions to inform the clients.
· Ensure daily status report of jobs and clients is updated and shared with the CEO daily.
· Ensure the status of the jobs is updated in the admin system.FINANCE DEPARTMENT
· Support order processing/invoicing with essential documentation and constant follow ups.
· Support Purchasing/sourcing process with supplier onboarding and maintaining a robust outsource suppliers’ data.
· Support in developing and implementation of the commercial division departmental budget.PRODUCT RELEASE
· Ensure accurate invoices are issued to the marketing clients.
· Ensure information on LPOs, invoices and delivery notes is accurately recorded and filed.REPORTS
· Develop and present periodic admin reports.
· Monthly reporting – on sales, percentage conversion sales, value of sales and design time for each job.STOCK MANAGEMENT
· Work with the Assistant Production Manager on stock reports and share with the Senior Accountant.DEPARTMENTAL MEETINGS
· Ensure you update CFO on the departmental needs and planning departmental meetings with the CEO and minutes recorded and filed.
· Ensure the Client Managers report regarding client visitation and potential incoming jobs is updated and sent to the shared group with the CEO on weekly basis.
· Ensure you organize departmental meeting every Monday and minutes recorded and filed.
· Ensure the departmental objectives set are followed up and filed.
· Ensure you manage the Central calendar regular meetings. Professional Qualifications and Experience
· Bachelor’s degree in any of the following discipline: Business Administration and any social Science.
· Master’s degree in business administration or its equivalent from a recognized institution.
· At least six(6) years cumulative relevant work experience, four (4) of which should have served at management level.Core Competencies
· High degree of integrity, honesty, confidentiality, and dependability.
· Be trustworthy, reliable, and flexible.
· Management and Negotiation skills with the ability to network, generate new business and develop strong business relations.
· Strong critical and strategic thinking skills.
· Excellent problem-solving skills.
· Hands on Experience.
· Growth Mindset attitude and Intuitive
· Efficient and passionate.
· Resilience, Innovative and self-driven.
· Detail-oriented.
· Proficient with Microsoft Office Suite.
· Management and negotiation skills with the ability to network, generate new business and develop strong business relations.
· Well-developed time management and organization skills deliver results in a demanding environment.
· Good communication and interpersonal skills
· Analytical Skills
· People Development
· Project Management skills
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