Job Description/Requirements
Laundry Customer Service Representative.
Department: Operations
Reports To: Team Leader – Customer Service and Shops Operations
Duties:
We are looking for an organized, disciplined and self-motivated customer experience staff who believes in timeliness and delivering customer excellence. The successful applicant will perform the below duties among others;
- Receive laundry and dry-cleaning bags from walk in customers and ensure that the items are booked into the system based on type, description and pricing.
- Count and verify all items collected as per laundry price lists signed and note down any discrepancy or damages on the received laundry in the workshop laundry transfer sheet.
- Report immediately to the superiors in case any valuable items like cash, jewellery, credit cards etc. found in customers cloth pockets.
- Receive payments in electronic form, and as well recognize the payments in the laundry system.
- Upsell the company services, while delivering the set targets per branch, while ensuring a given customer retention rate of above 70%.
- Among other duties.
Requirements:
- Minimum Qualification: Certificate or Diploma in Housekeeping, Laundry or Customer Service
- Proven customer service experience required.
- Good communication skills with ability to retain clients.
- Able to work under minimum supervision and meet set required targets.
- Basic knowledge in laundry operations and handling a plus.
- Computer literate.
- Proven experience working in a laundry and dry cleaning firm is an added advantage.
- Certificate of good conduct
- Ability to communicate and use current technology to improve efficiencies
- Between 24-35 years
Apply, stating current and expected salary. All successful candidates will undergo an induction training of atleast 2 weeks in areas of customer service and general laundry operations, before deployment.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
