Job Summary:
- You will help coordinate and support the execution of the Country Program (CP) HR strategy and operational plans in support of high-quality programs serving the poor and vulnerable. You will provide responsive, high-quality service to address HR programs, services and operations needs the areas of employee administration, recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, and staff care.
RESPONSIBILITIES
Roles and Key Responsibilities:
- Provide support to the Head of Operations in his/her responsibilities regarding the overall management of HR programs and services in the CP.
- Help coordinate and support HR processes, activities, and service delivery, to ensure they meet latest agency, donor, and local legal requirements and standards and reflect best practices.
- Assess service needs and provide quality process services and advice to support managers in their daily staff management responsibilities.
- Collect and organize input on HR processes and policies and participate in the review and update of various systems, manuals, guidelines, and tools.
- Support professional development needs assessment and help ensure the provision of precise development programs for CRS staff and partners
- Maintain record keeping through personnel files and/or Oracle HCM that adheres to required CRS, donor, and local law regulations. As needed provide support on analytical reports on HR-related data, metrics, and trends to support decision-making, workforce planning and development.
QUALIFICATIONS
Basic Qualifications
- Bachelor’s degree in Human Resources Management or Business Administration required. Additional relevant experience and completion of HR certification or courses may substitute for some education.
- Minimum of three years’ work experience in HR, preferably with an International or local NGO and good knowledge of HR best practices and standards.
- Experience with and knowledge of employment laws, regulations, policies, principles, concepts, and practices.
- Required Languages – English required. Verbal and written Arabic strongly preferred.
- Travel – No travel is anticipated in this role.
Knowledge, Skills and Abilities
- Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
- Strong customer service ethic and abilities
- Very good planning, coordinating, and organizing skills
- Able to maintain confidential information
- Proactive, resourceful, solutions-oriented, and results-oriented
- Excellent communication and interpersonal skills
Preferred Qualifications
- Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.
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