Under the supervision of the Deputy Management Consular Officer (DMCO), the Consular Officer manages the delivery of consular services on behalf of the High Commission of Canada, contributes to the High Commission’s emergency management preparation in support of the Canadian community, liaises with Canada’s Honorary Consul in Uganda and provides administrative support to the program.
Summary
Selection Process Nº: 163991-6
Salary: KES 3,728,736
Contract Type: Indeterminate (Full-time)
Term Details: This position is a Locally Engaged Staff position, subject to the Terms and Conditions of Employment for LES in Kenya.
Job Function: Officer
Classification: LE – O1
Location: the High Commission of Canada to Kenya
Number of Vacancies: 1
Closing date for application: 26 February, 2024 at 23:59 UTC/GMT +3:00
Summary of Duties:
The Consular Officer assists in managing the delivery of passport and citizenship services to Canadians within the Mission’s area of accreditation (Kenya, Uganda, Burundi, Somalia and South-Sudan); provides notarial services; oversees the delivery of routine and general assistance and information to the Canadian community which includes developing of social media campaigns; developing and maintaining awareness of the local environment and building a network of relationships to facilitate the delivery of consular services; supervising the Consular Coordinators and Clerk; providing administrative support, including financial, to the Consular program, and performing other related duties, including but not limited to supporting consular related visits by Canadian government officials as well as assisting the Mission in its operations and activities as directed.
Area of Selection:
Open to internal and external applicants who meet all of the essential requirements stated below and whose applications are received by the closing date.
Please note that the High Commission of Canada to Kenya does not sponsor work authorizations directly or indirectly.
The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.
ESSENTIAL QUALIFICATIONS
Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.
Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.
*Language will be assessed further during the process.
Education:
Candidates will be required to provide proof of the completion of their education.
- Degree from a recognized university.
Language:
- Advanced level in English (oral and written)
- Intermediate level in Swahili (oral and written)
- Intermediate level in French (oral and written)
Note: Written and oral proficiency for all languages required will be tested. Candidates who do not meet one or any of the language requirements will automatically be disqualified.
Experience:
- Three (3) years of *recent experience responding to public inquiries or providing client service (external or internal clients)
- Three (3) years of *recent experience in the preparation of a variety of documents (e.g. briefing notes, presentations)
- Three (3) years of *recent experience writing administrative correspondence to government organizations or other authorities
- Experience in managing** a high volume of cases
- Experience dealing with local authorities, for example, Police, Directorate of Immigration, Public authorities, etc.
*Recent work experience is defined as within the last ten years.
**Managing caseloads will be assessed using one or more of the following criteria: the volume (number), depth (seriousness/ importance/level of details) and diversity (variety) of work handled, level of analysis conducted, and the level of autonomy.
RATED REQUIREMENTS
The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.
Knowledge:
- Extensive knowledge of the local environment, particularly of the structure of local authorities and the services they offer
- Extensive knowledge of Microsoft Office (Outlook, Word and Excel) and Internet research skills.
Competencies:
- Excellent client service – including the ability to conduct client interviews, identify and prioritise client needs, adhere to policies and procedures and recognise constraints
- Adaptability and Flexibility
- Thinks things through and uses good judgement
- Shows initiative and is action oriented.
Abilities:
- Ability to manage stressful and competing priorities effectively in a fast-paced work environment
- Ability to manage sensitive issues tactfully and demonstrating integrity and respect
- Ability to work effectively both independently and as a member of a team
- Ability to communicate complex information and ideas clearly and articulately, orally and in writing
- Ability to influence through persuasion and encouragement
- Ability to analyze, evaluate and present information to facilitate decision making
- Ability to network and build alliances at all levels of society
Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.
- Recent* experience working for a diplomatic mission, or a governmental or international organization
- Recent* work experience applying and interpreting directives, policies and procedures in a regulatory environment
- Recent* work experience in Canada or in an organization linked to Canada
- Currently hold an active Reliability Clearance issued by the Canadian Government
- Knowledge of Global Affairs Canada (GAC) and its Consular mandate
- Supervisory experience
- Knowledge of collaboration tools (MS 365, Teams, SharePoint)
* Recent experience is defined as within the last five years
Operational Requirements:
- Working hours: 37.5 hours per week compressed, Monday to Thursday (7.30am to 4.00pm), Friday (7.30am to 1pm)
- Willing and able to work overtime (i.e. evenings and weekends), as required on short notice
- May be required to travel locally and internationally
- Requirement to work directly with the public in situations which may be psychologically and emotionally difficult
Conditions of Employment:
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.
– Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
– Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.
How to Apply
- You must submit your application using the “Apply online” function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
- Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
- You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
- Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
- Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
- Candidates who are unable to submit their application due to technical difficulties must report these to [email protected] prior to the closing date. Failure to do so will result in the application being rejected.
Important Notes
- Only applications submitted in one of the official languages of Canada will be accepted (English or French).
- The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English and French.
- Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
- Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
- Reference checks may be sought for candidates who succeeded all of the assessments.
- Please note that the High Commission of Canada to Kenya does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
- Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
- As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
- We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at [email protected] to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
- The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the High Commission of Canada to Kenya which might arise following the completion of this selection process.
- For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
