About the job
Talanta Institute
Job description
We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the student numbers.
Responsibilities
• Cold call people using a given phone directory to sell products or solicit donations
• Answer incoming calls from prospects
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Persuade the prospect to register by demonstrating how our courses meet their needs
• Record the prospect’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet targets and facilitate future sales
• Keep records of calls and sales and record useful information
Requirements and skills
• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting targets preferably over the phone
• Working knowledge of relevant computer programs (e.g. Excel)
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection.
How to apply:
• Applications must be submitted on or by Friday 30th June 2023 at 5pm VIA [email protected] and be addressed to:-
The Principal,
Talanta Institute
P.0. Box 76961-00620,
Nairobi, Kenya
Use the title of the position as the subject of the email.
