What we are looking for
We are looking for someone who van own and drive a high-performance, learner-centric higher education placement operations backed by a strong data and analytics infrastructure.
What does the job involve
- Hire, manage and train a team of program counsellors in Kenya to empower them to achieve their enrollment targets. The current team is comprised of 17 counsellors, one assistant team lead and one team lead
- Build a high performance culture where employees demonstrate ownership of and are sufficiently incentivized to meet their targets
- Manage the allocation of leads to admissions counsellors, ensuring that all leads (i.e. prospective learners) are called within the stipulated timeframe and leads from top sources are prioritized. This will require closely monitoring the team’s capacity, as well as the number of leads being generated in the CRM on a daily basis
- Analyze data and interact directly with learners to identify challenges in the conversion funnel and implement and track creative new initiatives to address these challenges
- Ensure 100% compliance on the CRM to ensure we have the data required to make the best decisions
- Create processes to systematically and regularly share feedback from the admissions team (i.e. learner calls) with various departments:
- Product – challenges and opportunities to improve our online marketplace and application system based on learner feedback
- University team – feedback on universities in demand who we havee not yet partnered with, escalations where learners are awaiting offer letters from universities but have not received responses, and opportunities for learners to speak with university representatives to improve conversion rate
- High school team – feedback on the quality of learners coming from partnered high schools and interventions that can be made at an earlier stage to improve likelihood of these learners to convert into enrollments
- Digital marketing team – frequent, weekly feedback on the quantity and quality of leads from campaigns
Qualifications
- You love data and are very comfortable using data to drive decisions.
- You can manage competing priorities and have thrived in a fast-paced, start-up environment.
- You have a keen eye for talent and building the capacity of team members to grow, particularly in improving their sales and managerial abilities.
- You are a natural problem solver. When you or your team faces an obstacle, you can think outside of the box to identify and quickly implement potential solutions.
- You are not afraid of getting into the details.
- You are open to learning and will make the investment needed to learn constantly and quickly.
- You have a high level of discipline and hold yourself accountable to meeting your targets, regardless of the circumstances.
- You are entrepreneurial and have run your own business or side hustle.
- You are passionate about our mission and are motivated by helping learners.
APPLY ON THE OFFICIAL WEBSITE USING THE LINK BELOW:
