Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment?
We are seeking to recruit a Contact Centre Agent who will be responsible for offering top-notch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented.
Responsibilities:
*Handle inbound and outbound *Customer engagements via various platforms e.g, phone, email, whatsapp & webchat.
- Provide accurate and timely information while ensuring exceptional customer service.
- Troubleshoot and resolve customer issues, aiming for first-time resolution.
*Collaborate with other internal departments to ensure customer satisfaction.
*Collect Customer feedback via surveys
Qualifications
*At least 3 years’ experience working in a busy *Customer-centric position
- Degree in business administration or related field
*Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications
*Customer-obsession in terms of being empathetic, proactive, problem-solving
*Excellent written and verbal communication skills.
How to apply:
If you are ready to embark on an exciting career journey with Securex, apply now at [email protected]!
